Use this service to report problems with classroom technology, including projectors, displays, audio systems, or connections. Submitting a request helps our team quickly diagnose and resolve the issue.
For immediate assistance call the HelpDesk at (585) 245-5588 or submit a ticket Report a Classroom Problem.
When to Use This Service
- No video signal on projector or display
- Screen mirroring or extended display not working
- Damaged or disconnected cables (HDMI, VGA, USB-C, etc.)
- Audio or visual equipment malfunction
- Classroom technology appears broken or unresponsive
Before You Submit (Quick Troubleshooting)
Encourage users to try these quick checks first (this reduces tickets and aligns with your PDF):
- Confirm the projector/display is powered on
- Check cable connections and adapters
- Ensure the correct input/source is selected
- Verify display settings (Duplicate vs Extend)
👉 Include a link: View Classroom Video Troubleshooting Guide