Submit a Ticket

• Use the Service Catalog to request help or services, and check out our guide on How to Use the Service Catalog to Request Service for step-by-step instructions.
• You will receive an email from teamdynamix@geneseo.edu when you submit a service request and when your ticket is updated or closed. You can communicate with CIT by replying to the email or going to the IT Service Portal adding a comment in the ticket.

View Your Tickets

• From the Client Portal click My Tickets or from the Service Catalog click Ticket Requests.
• Tickets with a status of New, In Process or On Hold will be listed; click a title to open the ticket. To include Completed and Canceled tickets, open Status Class and check  Select all. 

Edit Your Tickets

• From the Client Portal click My Tickets or from the Service Catalog click Ticket Requests.

• Locate the ticket via provided filters or searches.

• Select the Edit button at the top of the page.

• Modify ticket information as needed and once complete, select the Save button at the top of the window.

Still Need Help?

Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.