SUNY Geneseo users can open tickets directly from the service site to (1) report an issue/problem, or (2) to request a service.
Opening a Ticket / Requesting Help / Reporting an Incident
- Locate the service that you want to request by clicking the Services tab and browsing browse through our services.
- Tip: You can also use the Search the client portal box to find services or view the popular services.
- When you find the service you're looking for, simply click the green button in the upper right corner.
- Note: This wording on this button changes depending on the service. Examples: Request Service; Report Incident; Submit Request
- You will be presented with a web form that needs to be filled out.
- While the form fields will be different from form to form, depending on the service you're requesting, certain fields are standard on every form.
- You'll also find a question mark (?) to the right of each field name. Click on it to view the help text for that field.
- The Description field is another field that is standard on most forms.
- This is where you will enter the details of what you're requesting or the issue you're experiencing.
- When you are finished completing the form, click the Submit button.
- Your request can also be viewed and updated in the Service Portal.
Please Note: Any field that has a red asterisk next to it is a required field. Fields that don't have a red asterisk are optional.
I submitted a request, what happens next?
As soon as your request is submitted, a ticket is created and routed to the appropriate department. A staff member will review your request and either take the required steps to fulfill the request or contact you for more information. You will also receive an email confirmation from teamdynamix@geneseo.edu confirming the creation of your ticket. See How to Submit, View and Edit Tickets for more information.
Still Need Help?
Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.