Checking Supplies Status on Pharos Printers

Please follow these steps to check these:

1. Tap your Geneseo ID card or Key Fob on the printer’s “ID Card” sticker or log in with your Passcode

2. Press More Device Functions

3. Press Job Status

4. Press the Toner and Supply Tabs to confirm the printer has paper and toner.

If you can confirm the printer has paper and toner but still cannot print, please contact the CIT HelpDesk at 585-245-5588.

Supplies

Paper

Paper can be acquired by emailing or calling the Office of Procurement and Property Control Services. They will order it for you and it will be delivered right to the department. They come two days a week to provide the paper. Only white copy paper is covered by the central campus printing budget. All other paper orders will require departmental funds.

Toner, Staples, Waste Toner Containers, and Used Toner Recycling

Toner

Auto Toner Replenishment

All Toshiba Printers are configured to automatically order replacement toner cartridges when a toner cartridge on a device runs low. When each Toshiba Printer has approximately one week of toner left, an alert is automatically sent to the Supply Team at Toshiba. When you receive this toner replacement, do not install it until the printer advises you to do so. If you replace the toner before it reaches 0% then it will cause an error that Toshiba will need to come fix. 

If your printer runs out of toner and/or you do not receive your replacement cartridges promptly, call Toshiba at the number below to resolve the shipping issue.  If you continue to have concerns regarding your Auto Toner Replenishment, contact the CIT HelpDesk at 585-245-5588 to submit a ticket for assistance.

Staples

Staples are not included in our service and supplies contract with Toshiba. Please see the Toshiba contact information below to order replacement staples. 

Waste Toner Container

Waste toner containers can be picked up from the SUNY Geneseo Duplicating Center in Welles 13.  If you need to pick up a waste toner container before the Duplicating Center opens, please contact Procurement & Property Control Services at (585) 245-5100.

Waste toner containers can also be ordered from Toshiba. Please see the Toshiba contact information below to order a waste toner container.

Used Toner Recycling

Used toner cartridges can be dropped off at the SUNY Geneseo Duplicating Center in Welles 13.  The user toner must be placed inside the Used Toner Box without the original shipping box (just the cartridge).  If used toner cartridges are placed in the box with their original shipping box, the Duplicating Center will not be able to recycle the used toner cartridge.

Toshiba Contact Information

Other than Toner, all other supplies require a call to Toshiba to be ordered. Here are the steps to call Toshiba:

1. Call 1-877-855-1344

2. Follow the prompts for supplies and services.

3. Ask the representative for the desired item: toner, waste toner container, recycling box, or staples. 

4. Provide the serial number of your Printer to the customer service representative. The serial number can be found on a label on the front of the device, next to the phone number listed in step 1. 

5. Your supplies should be delivered in 2-3 business days.

   1. If there is an urgent need, Toshiba can provide overnight delivery.

Support

If your printer has an issue or is making a sound that you are unsure of, here are the steps to follow:

Option 1:  Call or Email the CIT HelpDesk

• Phone: 585-245-5588
• Email: helpdesk@geneseo.edu
• or submit a ticket

Option 2:  Submit a Toshiba support request: 

Online: https://tbs.toshiba.com/tbs/service/ 

1. Input the serial number (listed on the front or top of the printer)and it will pull up the corresponding device.
2. Provide a description of the issue and the printer location.

Phone:  

1. Call 1-877-855-1344 
2. Follow the prompts for supplies and services. 
3. Describe the problem with the printer and ask the representative to send a technician to look at it.  
4. Provide the serial number. It can be found on a label on the front of or on top of the device, next to the phone number listed in Step 1. 
5. A Technician should look at your printer within 2-3 business days.

Still Need Help?

Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.