Steps

• Go to http://myvoicemail.geneseo.edu 

• Enter your Geneseo username and password at the Geneseo authentication screen 

• Then click the link for Cisco Messaging Assistant. A dashboard for customizing your myVoicemail settings will display.

• Preferences: Control information about you and how you interact with the system

  • Menu options include: 

    • Personal

    • Phone Menu

    • Message Playback

    • Transfer & Screening

• Passwords:  Allows you to change your numeric phone password (PIN - Mailbox security code)

  • Menu Options include: Change Phone Password 

  • (External Service Accounts are not currently available)

• Greetings: Record and enable up to four personal greetings 

  • Standard Greeting: Plays 24/7 unless an Alternate, Busy and/or Internal greetings are enabled

  • Alternate Greeting: Enable to play during for a specific time period (e.g. vacation)

  • Busy Greeting: Enable to play when you are on your phone

  • Internal Greeting: When enabled, only on campus callers will hear this greeting when your phone is not answered

    🚨Do NOT use Holiday and Closed greetings, as they are not programmed and will not play properly

• Notification Devices:  Allows message notifications via email, in the form of a text or by out dialing to an external phone

  • Email: Enabled by default to send a notification to your Geneseo email address when you have a voicemail message on your phone. The email includes a link to the PCA Inbox, caller information, and message count. If you are setting up a separate email inbox for your voicemail message, you will want to disable this notification device. Please Note: For voice mail activated after March 11 2026, messages will automatically go to your email.

  • Text Message to Cell Phone: Enable this device to send a notification to your cell phone, which includes caller information and message count (Note: You can include a link to the PCA if you are using a mobile device).  Enter your 10 digit cell phone number in the email format in the "To" field, see common cell providers listed below:

    Out dialing is restricted and by request only

    • AT&T: no longer available / service discontinued by AT&T

    • Sprint: 10digitphonenumber@messaging.sprintpcs.com

    • T-Mobile: 10digitphonenumber@tmomail.net

    • Verizon: 10digitphonenumber@vtext.com

• Contacts:  Store names and numbers for people not in our campus directory

  • Menu options include: 

    • View Contacts

    • New Contacts

    • Import Contact

• Private Lists:  Use private lists to create your own groups of voice message recipients. 

  • When a message is addressed to one of your private lists, all members of that list receive the message 

  • (Note: Messages can only be sent by phone or PCA Unity Inbox and not by email)

• Help: Provides step by step instructions for every feature in each of the above tab and menu options (e.g. Preferences, Passwords, Greetings, Notification Devices, Contacts, and Private Lists)

  • Menu Options Include

    • Contents

    • Index

    • This page

    • About Cisco Unity Connection

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