There are up to four personal greetings can be enabled on your voicemail.
Before You Start
The types of available greetings are:
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Standard Greeting: Plays 24/7 unless an Alternate, Busy, and/or Internal greeting is enabled
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Alternate Greeting: Enable to play during a specific temporary time period (e.g. vacation)
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Busy Greeting: Enable to play when you are on your phone
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Internal Greeting: When enabled, only on campus callers will hear this greeting when your phone is not answered
🚨Do NOT use Holiday and Closed greetings, they are not programmed and will not play properly.🚨
Log In to Voicemail
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From Your Office Phone
- Dial 5999
- Enter your PIN, then press #
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If You Share a Phone Line
- Dial 5999
- Enter your ID (mailbox number), then press #
- Enter your PIN, then press #
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From Another Phone on Campus
- Dial 5999, then press #
- At the first prompt, press #
- At the second prompt, press # again
- Enter your ID (mailbox number), then press #
- Enter your PIN, then press #
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From Off Campus
- Dial 585-245-5999
- At the prompt, press #
- Enter your ID (mailbox number), then press #
- Enter your PIN, then press #
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Access Greeting Settings
- Press 4 for Setup Options
- Press 1 to Change Greetings
Manage Your Greetings
Standard Greeting
- The system will play your current greeting
- Press 1 to re-record
- Follow prompts to save
Alternate Greeting
- Press 2
- To set an end date:
- Press 1
- Enter the number of days
- Enter the end time in hh:mm format (e.g., 08:00), then press #
- Listen to your greeting
- Press 1 to re-record or follow prompts to save
Note: The Standard Greeting will resume after the selected end date and time.
Busy or Internal Greetings
- Press 3
- Follow prompts to record and save
Note: Ignore Holiday and Closed options.
Exit the System
Still Need Help?
Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.