Official Account Communications

communication

Official Account Communications

This page details the communications you can expect to see related to accounts and passwords from CIT. You can use this as a reference to identify phishing emails.

New Faculty/Staff Account
New Student Account
Enable Transfer Admit Account
New Transfer Admit Account
Transfer Admit to Full Student
New Claim Code
Student Account Disabled
Transfer Admit Disabled
Faculty/Staff/Adjuncts
Courtesy/Sponsored Inactivity
Disable Warning
Account Reactivated
Department Change

Click a title to expand

New Faculty/Staff account notification via email

To: Employee’s home email address, Account Manager(s) for department (maintained by CIT), and Supervisor as recorded in Human Resources.

Date: When* our system creates a new account

*This date is based on information from Human Resources. Human Resources data is updated once each day at 7am; new accounts are created hourly.

Subject: New Geneseo Account Information for FirstName LastName

Body

Dear %givenName%,

Welcome to Geneseo! This user account has been created and assigned to <b>%displayName%</b>. It is a violation of our acceptable use policy for anyone other than %displayName% to sign into or claim this account.

Basic access to departmental file shares and software licensing is handled automatically (see our list of services).

Please submit a request to CIT using our access request form if additional permissions for specific resources like Banner are needed. You are responsible for all action taken on this account.

For further information, refer to SUNY Geneseo Policies. Access to Brightspace, printing permissions, and online directory information may take up to 24 hours to be available. Please note that it may take 3-4 days for new employees to be added to campus email lists.

Your Username is: %mail%
Your claim code is: %idautoPersonClaimCode%
Your email address is: %mail%

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at Claiming your Geneseo Account or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service catalog.

Multi-factor authentication is required for all faculty & staff accounts. Some resources of interest to new users are:
Information for new employees - A list of services, facilities, teaching tools, software, and training resources.
CIT Google Apps @ Geneseo Documentation - Geneseo uses Google Apps for email (Gmail), calendaring (Google Calendar), and shared documents (Google Drive).
Knowledge Base - Repository of guides and documentation for accessing our services.

Sincerely,

Geneseo Computing & Information Technology (CIT)

New Student Account

To: The student's application email address

Date/Time: Within approximately 2 hours after deposit is paid in the Slate system or they are entered as a quick admit.

Subject: Geneseo Account

Body

Dear FirstName,

Welcome to Geneseo! We have created a new Geneseo account for you. This account gives you access to a variety of resources including email, online course materials, printing services, software like Microsoft Office, and more. Accounts remain active for as long as you are a registered student at Geneseo. Please note that all future email correspondence will be sent to your Geneseo email address. You should begin monitoring the account today!

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2
Your email address is: yjk7@geneseo.edu

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service Catalog.

We wish you every success during your time at Geneseo.

Sincerely,

Geneseo Computing & Information Technology (CIT)

Enable Transfer Admit Account

To: The student's application email address

Date/Time: When selected for admission as a transfer

Subject: Geneseo Account Enabled

Body

Dear FirstName,

Welcome to Geneseo! We have enabled your previous Geneseo account for you. This account gives you access to myGeneseo and DegreeWorks to allow you to confirm transfer credits. Accounts remain active through the start of the next semester, and will be fully provisioned for all services once you are a registered student.

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2

You must claim your account by visiting https://go.geneseo.edu/claim

We wish you every success during your time at Geneseo.

Sincerely,

Geneseo Computing & Information Technology (CIT)

New Transfer Admit Account

To: The student's application email address

Date/Time: When selected for admission as transfer

Subject: Geneseo Account

Body

Dear FirstName,

Welcome to Geneseo! We have created a new Geneseo account for you. This account gives you access to DegreeWorks to allow you to confirm transfer credits. Accounts remain active through the start of the next semester, and will be fully provisioned for all services once you are a registered student.

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2

You must claim your account by visiting https://go.geneseo.edu/claim

We wish you every success during your time at Geneseo.

Sincerely,

Geneseo Computing & Information Technology (CIT)

Transfer Admit becomes Full Student

Message for transfer admits that become full students

To: The student's application email address

Date/Time: Within approximately 2 hours after deposit is paid in the Slate system or they are entered as a quick admit.

Subject: Geneseo Account Updated

Body

Dear FirstName,

Your Geneseo account is now fully provisioned. This account gives you access to a variety of resources including email, online course materials, printing services, software like Microsoft Office, and more. Accounts remain active for as long as you are a registered student at Geneseo. Please note that all future email correspondence will be sent to your Geneseo email address. You should begin monitoring the account today!

Your Username is: yjk7@geneseo.edu
Your email address is: yjk7@geneseo.edu

For additional help with your Geneseo account, see our self help at CIT Knowledge Base or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service Catalog.

We wish you every success during your time at Geneseo.

Sincerely,

Geneseo Computing & Information Technology (CIT)

New Claim Code

When is it sent? This is sent when a customer requests a new claim code using go.geneseo.edu/claim either because they lost their old claim code or it has expired.

To:

Students: The student's application email address
Faculty/Staff: Account Manager(s) for department (maintained by CIT) and Supervisor as recorded in Human Resources.

Subject

New Claim Code for Geneseo Account

Body

A new claim code has been generated for your Geneseo account. Your old claim code will no longer work.

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2
Your email address is: yjk7@geneseo.edu

You can claim your account by visiting https://go.geneseo.edu/claim

Sincerely,

Geneseo Computing & Information Technology Department (CIT)

Account Disabling, Suspension, and Transitioning

Student Account to Limited/Disabled Student Account

When is it sent? When a student comes off the feed

To: Student's Geneseo email address

Subject

Geneseo Account Disabling Scheduled

Body

Dear

An automated process has selected your account Your account will be put in a limited access state on

You are responsible for saving any email or files from your account. We will not recover individual files or email after your account has been disabled and we cannot restore your account.

Only currently registered students, students on an approved leave, and Geneseo Study Abroad students are eligible to maintain a Geneseo account. Your account will be restored if you register for another Geneseo course.

We do not have a record of you registering for classes or taking a leave of absence during this semester or next semester. If you are concerned this notice is phishing please note that we have not asked for your password nor do we link to anything requesting your password. For more information about phishing check out our phishing resources.

Please see our self help document Support for Outgoing Students. To receive commencement information after your Geneseo account is deactivated you must update your Home Email in myGeneseo.

If we are in error in selecting your account for deletion, please reply to this message immediately.

Please update your contact information with the Office of Alumni Relations to receive important information about events near you and to stay in touch with your alma mater!

For questions on how to migrate your account information, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service Catalog.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

Transfer Admit Account to Disabled Student Account

When is it sent? When a transfer admit comes off the feed

To: The student's application email address

Subject

Geneseo Account Disabling Scheduled

Body

Dear

An automated process has selected your account Your account will be disabled on

If we are in error in selecting your account for deletion, please reply to this message immediately.

For questions about your account status, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service Catalog.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

Faculty, Staff, Adjuncts, Affiliates to limited/disabled account

When is it sent? When an employee comes off the feed from HR (and is not marked as retired)

Creates JIRA Issue with: Employee's email, Supervisor's email, Department Account Managers

Subject

Geneseo Computing Account Eligibility Change for

Body

We have been informed that

This person is an adjunct, and their current active commitment end date has arrived.
This person is a 10-month employee, and their 2-month break has arrived.
This person has separated from the college.

Our Account Eligibility page describes what happens when a Geneseo employee account loses its eligibility:

The account
1. When
The account

Adjuncts and some other account types who frequently return but rarely have a 12-month commitment may keep their courtesy account for one year after their last work date, reflected in the "scheduled to be disabled" date above. When a courtesy or disabled account begins a new active employment commitment, it is automatically transitioned back to a full account, usually within 24 hours.

If this is an error, please respond to this as soon as possible. Department heads and account managers can request a delay in these scheduled changes by responding with a justification for the extension and when they expect the person to have an active commitment again.

If this person has separated from the college, please see Considerations for Employee Separation. Please also review the following, which may need your attention:

Please let us know who should take over ownership of these Active Directory groups that
Please let us know who should take over management of these Active Directory accounts that

Craig Moscicki
Director, Systems & Identity and Access Management

Disable courtesy/sponsored accounts after inactivity

When is it sent? When the AuditInactiveAccounts ActionSet finds no login activity for 12 months for the specified account

To: Account's Geneseo email

Subject

Your Geneseo Account Status

Body

Dear

According to our records, your

If you believe this message is phishing you can always compare it to our official account communications in the SUNY Geneseo wiki.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

Disable Warning

When is it sent? All limited accounts are notified their account is being disabled at 4 weeks, 2 weeks, 3 days, 1 day.

To: Geneseo mail address for the account

Subject

Account Disable Reminder

Body

Dear

The account

If you believe this is in error please respond to this email.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

Account reactivated

When is it sent? Account back on the feed. Moved back to full account. Will no longer be deleted.

To: Geneseo mail address for the account

Subject

Geneseo Account Status

Body

Dear

We are writing to inform you that the scheduled disabling of your account

You do not need to take any further action. Have a great day.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

Department Change

Message to employees who are changing departments

When is it sent? When an employee changes to a new department

Creates JIRA Issue with: Employee's email, Supervisor's email, Department Account Managers

Subject

Body

We have been informed that %displayName% has moved from %oldDept% to %newDept%. Some rights and privileges that are automatically assigned by department have been changed, such as departmental file spaces. You will keep permissions related to your old department for 30 days, at which point they will be automatically removed. If further rights are needed in your new role, please submit the appropriate request for each service required such as telephone service request and access change request for services such as Banner, Navigate, Degreeworks, and Argos.

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Official Account Communications

Official Account Communications

Table of Contents

Click a title to expand

New Faculty/Staff account notification via email

New Student Account

Enable Transfer Admit Account

New Transfer Admit Account

Transfer Admit becomes Full Student

New Claim Code

Account Disabling, Suspension, and Transitioning

Student Account to Limited/Disabled Student Account

Transfer Admit Account to Disabled Student Account

Faculty, Staff, Adjuncts, Affiliates to limited/disabled account

Disable courtesy/sponsored accounts after inactivity

Disable Warning

Account reactivated

Department Change

Deleting...