Whether you are a new student setting up your account for the first time or an employee updating your credentials, use the guide below to manage your Geneseo password.
I've Just Gotten My Geneseo Account
If you are brand new to Geneseo (or returning after time away), you must set up your password for the first time during the initial account claim process. See the Getting Started with Your Geneseo Account guide to get started.
How to Change Your Password
Choose the option below that matches your situation:
Option A: Using a Personal Computer
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Log in to the Microsoft Security Info Password Page.
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Enter your current password, then type your new password in the New password field.
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Re-enter it in the Confirm new password field.
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Click Submit to finish.
Option B: Using a College-Provided Computer
If you are using a computer issued to you by SUNY Geneseo, follow the Password Changing from a College-Provided Computer guide.
New Students, who do not know their password
- Make sure to review the I’ve just gotten my Geneseo account section above
- If you’ve gone through the account claim process already, contact the CIT HelpDesk at (585) 245-5588 or submit a request.
Existing account holders
- Go to https://aka.ms/sspr
- Make sure to enter in your full Geneseo email address
- Follow the on screen prompts to complete the password reset process
- For additional details and a walkthrough, visit our Reset / Recover a Forgotten Password guide.
Password Strength Requirements
If you are enrolled in MFA your password must meet the following requirements:
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Your new password must contain at least 16 characters
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Your new password must not contain your username
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Your new password must not contain any parts of your full name
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Your new password must not contain 'Geneseo' or 'Knights'
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Your new password must not match any of your previous 25 passwords
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Your new password must not match any weak or compromised passwords identified by Microsoft
Accounts not enrolled in MFA have similar requirements as above, but also:
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Your new password must contain at least 20 characters -or- expire (i.e. need to be changed) every 60 days
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Your password must be complex, which means 3 of the following:
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At least one uppercase character
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At least one lowercase character
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At least one number
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At least one punctuation character, like ! @ # $ % ^
Updating Your Saved Passwords
When you change or reset your Geneseo password, you may need to update your devices and software with that new password.
Some devices and software will automatically prompt you to update your new password, others may require you to manually update the password or setup the account again.
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Brightspace Pulse App
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Geneseo Mobile App
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Email client (Mail, Gmail, Thunderbird, Outlook)
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macOS Keychain (See below)
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Smart Phone (Apple, Android, etc.)
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Tablets (iPad, etc.)
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Web browsers (Edge, Chrome, Firefox, Safari)
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Wireless network connection
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VPN connection
Special Instructions for Personal Mac Users (eduroam Fix)
These instructions apply only to apply to macOS devices that are not provided by the College for use as your primary work computer.
Follow these instructions to ensure that your Mac will continue to access Geneseo's wireless network (eduroam).
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Navigate to the Applications → Utilities folder and open "Keychain Access"
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In the left-hand navigation pane, select 'All Items' under 'Category'.
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Find the entry for "eduroam" (it's the wireless network you should be connecting to) and delete the entry.
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Now turn your wireless connection off and on again. It should now ask for an updated password.
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Enter your new Geneseo password and you should now have access to the wireless network again.