Use this service to report problems with Multi-Factor Authentication (MFA), including sign-in issues, missing verification prompts, problems with the Microsoft Authenticator app, or issues after replacing or losing a mobile device.
Before submitting a request, review the MFA Reactivation Knowledge Base article, which may help you resolve common MFA issues without submitting a ticket.
Common issues include:
- Not receiving MFA prompts
- Unable to sign in due to MFA
- New or replacement phone
- Authenticator app not working
- MFA setup or reactivation assistance
- Unexpected MFA notifications
If you are unable to resolve the issue using the knowledge base article, submit a request and CIT will assist you. You can also call the CIT HelpDesk at 585-245-5588 for assistance over the phone.