Summary
The Geneseo Client Portal is a centralized hub where students, faculty, and staff can access services, request support, find self-service resources, and track their requests.
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Welcome to the Geneseo Client Portal—your central hub for SUNY Geneseo services, support, and self-help knowledge base resources. Use the Knowledge Base to request assistance, report issues, track your tickets, or search the Knowledge Base for quick answers.
Explore this guide to learn how to navigate key features and get the most out of your portal experience.
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🔍 Search the Portal
The fastest way to find services related to what you need is by using the Search Bar in the upper right-hand corner. Just enter keywords like "Wi-Fi help" or "Brightspace issue" to find relevant results.
- Search Everything or Filter: By default, search returns results from both the Service Catalog and Knowledge Base. To limit your search to one source, select the filter option next to the search bar.
- Log In for Full Access: Always log in first! Some services and articles are restricted to specific campus groups and will only appear if you are signed in.
: Video Guide for How to Search the Portal
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🛠️ Service Catalog vs. 📚 Knowledge Base
The Client Portal offers two primary ways to get help. Understanding the difference can help you find answers and support more quickly.
- Need help from a support team? Use the Service Catalog to submit a request or report an issue.
- Looking for instructions or answers? Check the Knowledge Base for self-service resources and troubleshooting guides.
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🎫 View, Track, and Manage Your Tickets
Select Sign In in the upper-right corner of the Client Portal, then navigate to Services > Ticket Requests. There, you can view all of your submitted tickets, check their status, review updates, and add comments or additional information as needed.
You will receive email notifications from teamdynamix@geneseo.edu whenever a ticket is created, updated, or closed. To communicate with support staff handling your ticket, simply reply to the notification email or add a comment directly to the ticket within the Client Portal.
https://geneseo.teamdynamix.com/TDClient/63/Portal/Requests/TicketRequests
: Video Guide for Viewing, Tracking, and Managing Your Tickets
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⭐ Save Your Frequently Used Services and Articles
You can save services and knowledge base articles to your favorites for quick access in the future.
- Sign in to the Client Portal.
- On any service or knowledge article page, select the Add to Favorites button on the right side of the page.
To view your saved favorites later, navigate to:
- Services > My Favorites for favorited services
- Knowledge Base > My Favorites for favorited articles
: Video Guide for Saving Services & Articles
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