Navigating the Client Portal

Welcome to your Client Portal 

The central hub for requesting services and finding help at SUNY Geneseo. Get IT support, submit maintenance tickets, connect with HR, or reach out to Residence Life all from one convenient place.

         ​​​​​​visual image of how the client portal is the main part and knowledge base and service catalog are under it.

 

 

 

 

 

 

 

 

 

The two main hubs you will use in the Client Portal are highlighted below and serve as your primary access points for key resources, documents, and tools.

  • Knowledge Base (Self-Service): A library of helpful troubleshooting guides, how-to instructions, and FAQs to help you resolve common issues or answer questions immediately.
  • Service Catalog: A centralized menu of resources categorized by department and service type. Use this section to initiate specific requests or seek targeted assistance from campus teams

Key Portal Features

image of client portal

  • My Tickets: Log in to instantly view your open tickets across all departments, check real-time status updates, and message directly with staff members.
  •  Announcements & Alerts: Keep an eye on homepage banners for critical updates regarding campus outages, maintenance schedules, or deadlines.
  • Unified Homepage: A single space to request help from multiple departments and browse solutions in the Knowledge Base.
Specialized Support Centers

The portal brings multiple campus departments into one unified space. You can route requests directly to:

CIT Service Desk: For campus technology, software, accounts, networks, and lab support.

  • Campus Auxiliary Services: Laundry issues, Mobile ordering support, Safety concern, Facilities and more...
  • HR Support: For temp service appointment, Ask HR, Non-Geneseo temp service appointment and word study approval.
  • Duplicating Center: Post printing or Ask the Duplicating Center
  • Events: Student Organization Event Request Form
  • Center for Integrative Learning: I have a question, Student Community Engagement Request

How It Works - Scenarios  

🔍 Scenario A: You need information or instructions

🛠️ Scenario B: You need a specific service or department action

  • The Issue: The projector in your classroom is not working.

  • The Solution: Head over to the Services page and choose the appropriate service group.

  • For a repair: Choose Information Technology → Computer, Device, and Printing Support → Classroom Technology Support

Still Need Help?

Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.

 

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