Remote Support from CIT

Submitting a New Issue

  • Visit https://remotehelp.geneseo.edu

  • Select an issue type in the Your Issue drop down menu.

  • Enter your name in the Your Name field.

  • Briefly describe your issue in the Describe Your Issue field.

  • Click the Submit button.

  • Please wait while a technician is assigned to assist you.

Sharing your Screen

If you or the technician decide that a remote support session is warranted the technician will attempt to initiate a "full remote support" connection. Doing so will allow more features like screen sharing and file transfer. To enable this, you will be required to temporarily install a support client.

The Support Client will be automatically uninstalled at the end of the support session.

  • The technician will attempt to initiate the remote connection.

  • Click Accept on the popup window.

  • A download of the support client will start.

  • Install the client.

    • Instructions for installing the client software will be shown in your web browser.

  • Select Allow to approve the technician's request to share your screen.

Ending a Remote Support Session

  • Click Stop Sharing in the Remote Support Customer Client window to stop sharing your screen.

  • Close the remote Support Customer Client Window to end the remote support session and remove the support client software. Still Need Help?

Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.

 

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