Getting a New Mobile Phone

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This article will guide you on transferring your SUNY Geneseo Multifactor Authentication (MFA) to a new phone and adding an alternative MFA method.

Don't get locked out!

Deleting the Microsoft Authenticator app or transferring it to a new phone number will break the trust between Microsoft and your device, and you'll need to use one of your other configured MFA methods to reestablish that trust. If no other MFA methods are configured and you cannot sign in to your account, please call the CIT HelpDesk at 585-245-5588. They will verify your identity over the phone, and walk you through reestablishing a working MFA method.

I am getting a new phone with the same phone number.

  1. Login to Microsoft My Sign-Ins with your SUNY Geneseo Account.

  2. Add MFA backup options by selecting alternative authentication methods like call or text. For more information, visit Microsoft Support. 

I have a new phone with the same phone number.

  1. Re-download the Microsoft Authenticator app from the App Store or Google Play Store.

  2. If you previously selected backup options, reactivate the Microsoft Authenticator app on your new phone. You will be prompted to verify your identity through a call or text.

  3. If you have not selected MFA backup options, enroll your new device.

    1. Follow these MFA enrollment instructions or submit a service request.

I am getting a new phone with a different phone number.

  1. If you have access to your old device and it is still enrolled, you can manage your MFA settings and add a sign-in method.

  2. If you CANNOT access your device, you will need to enroll your new phone with these Multi-Factor Authentication instructions.

 

Still Need Help?

Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.

 

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