Claim Account

1. Go to https://go.geneseo.edu/claim

2. Click on the button titled: Claim An Account

3. Enter your username and claim code.

4. Set your password. Passwords should follow all the guidelines shown.

Use long, complex, unique, and secret passwords

A secure password is key to keeping your accounts, data, and info safe. If the internet is a door, your password is the key. You wouldn't leave your door unlocked, so don't leave your accounts or data unlocked.

1. Long, complex passwords are harder to hack. Create passwords that are at least 16 characters long and use a combo of lowercase and uppercase letters, numbers, and special characters (@,&,?,!, etc.).

2. Never reuse old passwords or use the same password for more than one account. The least secure password is one that was already hacked!

3. Never share a password with someone or leave it written where people can see it.

4. If you think someone knows your password, reset it immediately.

5. If you receive an error, try using a less common word in your password and verify it meets all requirements.

6. Your account is now active and can be used to access Geneseo services. Be sure that you set up methods for Self Service Password Reset.

Multi-Factor Authentication

1. Employees and Students are also required to set up Multi-factor Authentication methods.

Students - missing your account claim email? 

Try searching your email inbox for emails from "helpdesk@geneseo.edu" or an email with the subject "Geneseo Network Account".

You should check the email account that was used to apply to the college; this may be your high school or school district email account or a free personal email account such as Outlook or Gmail. 

Troubleshooting

If you see any of the below errors, follow the guidance shown.

• We could not verify your session. Please try again.

  • Try submitting the current screen again.

• The username and/or claim code provided is invalid.

  • Verify that both the username and code you are submitting are correct.

• This account has already been claimed.

  • Verify you are entering the correct information.

  • Verify that a parent or guardian hasn’t assisted you by going through the claim process on your behalf. If they have not, please contact the HelpDesk.

• The claim code for this account has expired. Click here to generate a new claim code.

  • Click the link to have a new code generated. Students will receive the code at their application email. For faculty & staff, a new claim code will be sent to the account managers for their department and their supervisor.

• Your username is set to 'undefined'.

  • Please contact the HelpDesk to have a ticket submitted.

• Problems with signing in after changing your password?

  • Sometimes, waiting several minutes can allow the password’s email, or the email you applied to Geneseo with. If you no longer have access to this email, please contact the HelpDesk to have a ticket submitted.

• User receives a “500 Error” screen during any step of the Account Claim process

  • Please submit a HelpDesk request with details of at what step in the process they received this error. A 500 error shouldn’t occur during the Claim Account process so this means something is wrong with the app.

• I’m not receiving any emails to my new account!

  • Geneseo uses Google Gmail for email and calendar. Please be sure you are logging into Google.

Still Need Help?

Ask CIT! 📞 (585) 245-5588 | 📧 Email | 💬 Chat | 📝 Submit a Request and we'll be happy to assist you.